Refund and return policy

Last updated: November 13, 2026

1. Who we are

Shaft N Balls, 2257 Sarasota Center Blvd #C104, Sarasota, FL 34240, United States. Email: myshaftnballs@gmail.com.

This store policy applies to orders placed on the Shaft N Balls website. Orders placed through TikTok Shop are governed by TikTok Shop's return policy (US: returns for any reason within 30 days for eligible items; see https://shop.tiktok.com/us/return-policy).

2. Hygiene

Our products are underwear. For health and hygiene reasons, we do not accept returns of items that have been worn, washed, or are otherwise not in resalable, unworn condition, except when the item is damaged, defective, incorrect, or not as described, or as otherwise required by law.

3. What you may return or exchange

Change of mind and size exchanges: We accept returns and size exchanges only if the item is unopened and unworn, with original tags and packaging intact, and the request is made within 30 days of delivery. If a requested size is in stock, we can exchange it. If you prefer a refund and the item qualifies, we will refund the purchase price of the returned item.

Damaged, defective, incorrect, or not as described: Contact us as soon as possible, and in any event within 30 days of delivery, or later if required by law. These items may be refunded or replaced even if packaging has been opened as needed to identify the issue. We may ask for photographs.

4. How to start a return or exchange

Email myshaftnballs@gmail.com with your order number, the item and size, and the reason for your request. If the item is damaged or defective, please include clear photos. We will respond with approval and return instructions, including the return address.

We aim to respond to return and refund requests within 4 business days.

5. Return shipping

Shaft N Balls pays return shipping for size exchanges. The customer pays return shipping on refunds.

Shaft N Balls also pays return shipping when the item we sent is damaged, defective, incorrect, or not as described.

6. Refunds

Approved refunds are issued to the original payment method after we receive and inspect the return. Original outbound shipping is refunded only when the return is due to our error or a defective item, or as required by law.

7. Items we cannot accept

Worn, washed, or soiled underwear (except as stated above for defects and similar issues); items returned after the confirmed window without a qualifying defect; gift cards and other digital products (except as required by law); and items that are not in the condition described in this policy.

8. TikTok Shop orders

Orders placed through TikTok Shop are governed by TikTok Shop's return policy, not this store policy. This store policy applies to orders placed on the Shaft N Balls website.

For U.S. TikTok Shop orders, eligible items may be returned for any reason within 30 days. See TikTok Shop's return policy: https://shop.tiktok.com/us/return-policy. Damaged, defective, or not-as-described items remain eligible for a refund or replacement under that policy even when a category is otherwise non-returnable. Platform timeframes, return-shipping responsibility, and other terms may differ from this store policy.

9. Questions

Email myshaftnballs@gmail.com or write to us at the address above.